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Thursday, December 24, 2015

Workflow Email Notifications not working for a particular user in Oracle Apps R12.1.2

 To confirm whether the problem exists or not.

 I have checked the mail status of notifications sent to the user and they are in FAILED status.

STEP 1:

First, I have to checked the user preferences from FND_USER_PREFERENCES table with the following query

SELECT *
FROM FND_USER_PREFERENCES
WHERE user_name LIKE '&user_name'
AND module_name = 'WF' ;

I could see that preference value is defined for MAILTYPE preference.

STEP 2:

I have to checked whether email address is correct or not in FND_USER, PER_ALL_PEOPLE_F and FND_USERS tables.

Email address is all the above three tables are valid and correct.

STEP 3:
Next I have checked the user role in WF_LOCAL_ROLES table with the following query

SELECT * FROM WF_LOCAL_ROLES
WHERE name LIKE '&user_name';

I got two records with different ORIG_SYSTEM values, interestingly both roles are active but generally only one role with ORIG_SYSTEM = PER must be active.

1 comment:

Sridevi K said...


Regards
Sridevi Koduru (Senior Oracle Apps Trainer Oracleappstechnical.com)
LinkedIn profile - https://in.linkedin.com/in/sridevi-koduru-9b876a8b
Please Contact for One to One Online Training on Oracle Apps Technical, Financials, SCM, SQL, PL/SQL, D2K at training@oracleappstechnical.com | +91 - 9581017828.