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Thursday, December 29, 2016

Troubleshooting Oracle Workflow Mailer Issues


This Post helps you to find almost straight solutions for the issues  you are facing in Oracle Workflow Mailer.

Assumption: It is  assumed that you have basic configuration knowledge related to Oracle workflow mailer. if not refer to my previous posts in which i have explained about workflow mailer configuration.

If you go through this post from start to end , you will get complete picture of workflow  mailer issues and solutions

Broad Head 1 : Oracle Workflow Mailer services is down

1. Login to Oracle applications --> System administrator --> oracle Applications manager --> workflow

2. Click over notification mailer.


3. Click on View log button. and see is there any errors in the logfile.

POSSIBLE CAUSE 1 : INCORRECT SMTP SERVER ADDRESS OR SMTP SERVER IS NOT ACCESSIBLE.

1. Login to Oracle applications --> System administrator --> oracle Applications manager --> workflow

3. click on view details button , ensure that the outbound server name is correct.

3.1 if it is not correct, click on EDIT button, enter the valid smtp server address.

3.2 if SMTP Server address is correct, do telnet <smtp server> <smtp port> from Oracle Applications server where concurrent is running. 

telnet mail.gmail.com 25

if it not reachable, connect with exchange team and network team for either resolution or for alternate smtp address.


POSSIBLE CAUSE 2 : Inbound email address is not accessible.

1. Login to your workflow webmail account with the password provided in the workflow mailer setup.

2. Ensure that the webmail login is successful , if successful, ensure that the inbox/mail box has suffiecient space.

2.1 if it not accessible , connect with exchange team , reset the password and ensure you can login successfully , once successful, Oracle applications --> System administrator --> oracle Applications manager --> workflow --> Notification Mailer --> Edit --> Enter the new password.

2.2 once accessible , and mail box found to be full , clean all old/obsolete mails from DISCARD AND PROCESS FOLDER.

2.3 Once above two steps are done and success, restart the workflow mailer once.


Broad Head 2 : Oracle Workflow Mailer services is up and still emails are not going.

POSSIBLE CAUSE 1 : WF: Workflow Mailer Framework Web Agent profile was either set to null or not valid.

1. Navigate --> System administrator -->Profiles --> system

2. Query "WF: Workflow Mailer Framework Web Agent", click find, ensure "IT SHOULD HAVE PHYSICAL WEB SERVER ADDRESS AND ACTIVE WEB PORT ENTRY", if in case your web URL is virtual host. 



(Before that ensure that the URL is accessible from your machine).


POSSIBLE CAUSE 2 : WF: Workflow Mailer Framework Web Agent profile is correct but still emails are not going - Then OUTBOUND QUEUE GOT CORRUPTED.


Login to Oracle applications as sysadmin and deactivate Workflow Service components.

Sysadmin System administrator Workflow Sitemap Click over Service Components Click over Workflow agent listener Service Stop all and click go button.

Once all the services deactivated, proceed with the next step.

Login to any application node, set the environment, and execute the notification queue populate script.

. ./ APPSEBS01_a111.env

cd $FND_TOP/patch/115/sql

sqlplus apps/<apps pwd>

SQL> start wfntfqup APPS <apps password> APPLSYS

Example:

SQL> start wfntfqup APPS apps123 APPLSYS

Login to Oracle applications as sysadmin and activate Workflow Service components.

Sysadmin System administrator Workflow Sitemap Click over Service Components Click over Workflow agent listener Service Start all and click go button

POSSIBLE CAUSE 3 : Inbound email is full.

the below points are already mentioned in this post though, but are required for check and fix the issue.

1. Login to your workflow webmail account with the password provided in the workflow mailer setup.

2. Ensure that the webmail login is successful , if successful, ensure that the inbox/mail box has suffiecient space.

2.1 if it not accessible , connect with exchange team , reset the password and ensure you can login successfully , once successful, Oracle applications --> System administrator --> oracle Applications manager --> workflow --> Notification Mailer --> Edit --> Enter the new password.

2.2 once accessible , and mail box found to be full , clean all old/obsolete mails from DISCARD AND PROCESS FOLDER.

2.3 Once above two steps are done and success, restart the workflow mailer once.

-- Narasimha Rao

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